SAP CRM Technical

Course Description

Video based SAP CRM Technical Online Training with Tech Video is a self paced course. This will prove invaluable in raising your understanding of CRM Technical and getting you up to speed fast. Special emphasis is placed to make sure that after completing this course, you would be able to work in CRM module independently.

What will you learn?

• Introduction to SAP CRM & Structure of Web Client UI
• Introduction to CRM
• Basic understanding of User Interface Technologies in SAP
• BSP vs WEB Dynpro
• Evolution of the Web Client User Interface
• Navigation in the Web User Interface
• Personalization of the Web User Interface
• Navigation Bar
• Header Area
• Work Area
• Logging on to the CRM Web Client and Prerequisites
• Role Concept
• Role concept in general
• Concept of Business Role
• Navigation Bar Profile
• Organization Model & Role Assignment
• Enhancing and Customizing the Navigation Bar
• Configuring the Navigation Bar
• Navigation from the Navigation Bar
• Concept of Logical Links, Work Center Group Links and Direct Links
• Integrating a Transaction Launcher
• Prerequisites and Limitations
• Creating New Transactions
• Integration into the Navigation Bar Profile
• Creating and Assigning a Role Configuration Key
• Adding / Deactivating a Work Center Page
• Customizing Work Area
• Customizing the Work Area
• UI Configuration Tool
• Configuration Access Sequence
• Calling the UI Configuration Tool
• Technical Information (F2 Key)
• Structure of the UI Configuration Tool
• Design Layer
• Enhancing Work Area
• Enhancing the Work Area
• AET vs UI Configuration Tool
• AET vs EEWB
• Starting Application Enhancement Tool ( AET )
• Creating new Field / Table extension with the AET
• Creating a Design Object and usage
• Web Client UI Framework
• Basics of Framework
• BSP Programming Model
• Tag Libraries
• Component Structure Browser
• Runtime Repository Editor
• BOL Model Browser
• Componentization with CRM 7.0 and its Architecture
• MVC Concept
• Views / View sets /Window
• Genil Model Browser, Genil BOL Browser and Genil Model Editor
• Controller and Context
• Controllers – Component and Custom
• HTMs coding for table/form and empty view
• Runtime Repository structures
• Navigation Concept and Links
• Repository.XML
• Different Standard classes used and their hierarchy
• Model / View/ Controller classes
• Handler/Iterator Classes
• Component Interface and Component Usage
• Form / Table / Tree Views
• View vs Viewset / Overview Pages
• Work Center Pages
• Enhancing Existing UI Components
• Enhancement Set Overview
• Enhancing UI Components
• View Configurations
• GenIL � Generic Interaction Layer
• Genil Object Model
• Concept of GenIL Component and Component Set
• Genil Objects & Relation between them
• Types of GenIL Objects
• Sample GenIL Model
• How to build a GenIL Model from scratch
• Main Interfaces & Classes in GenIL
• BOL – Business Object Layer
• BOL Entity and Collection
• Working with Collection ( Access / Sort /Filter)
• BOL Core and related classes
• Transaction Context
• Object related Methods
• Locking / Accessing BOL Entities
• Tips & Tricks
• Where-Used List for UI Component
• Usage of wizards in Ehp1 and higher versions to generate a UI Component
• External Debugging
• How to see data in Debugging
• Finding the message source
• How to Enhance UI Components without using AET
• Behavioural Extensibility using BAdIs
• How to find the GenIL component and API behind a UI component
• Practical Examples � Search, Header & Main components, Navigation
• Miscellaneous
• Basics of Master Data in SAP CRM
• Introduction to External List Management ( ELM )
• Data exchange with Middleware between CRM and R/3
• Overview of Interactive Reporting
• SCN and conclusion
• ABAP Overview – For Non ABAP Background people*******
• Introduction to ABAP
• Data Defination, simple report creation, write statement
• Loops, Data retreival from database, Select Options, Parameters
• Conditions: If, Ifelse, Case
• Data Dictionary: Tables, Views, Data Elements, Domain and Structures
• Fuctiona Modules, Function Groups
• ABAP Objects: Classes, Attributes, Methods, Interface, Inheritence etc…
• Enhancements: User Exits, Badis
• Ehnachement Framework: Implicit ehnacement & Explicit ehnacement
• Explaination of CRM Component/View in terms of ABAP Objects
• BAPI